Thank you for writing EA.com account services.

We would like to inform you that sometimes fire walls and antivirus may conflict for the downloading of the game .So I suggest you to please disable the antivirus and firewalls . Please update the version of origin once the pop up appears for the update , please go for the update .
Fix is to manually uninstall origin and do a fresh install. To manually uninstall Origin, you will need to edit your system registry and remove the folders in a two-part process. This will remove all traces of Origin from your system.

To remove all the game folders:

Open My Computer.
Open your hard drive (by default, Originis installed on theC drive).
Open the Program Files folder (Program Files (X86 for 64-bit).
Right-click on theOriginfolder and choose Delete.
A “Confirm Folder Delete ” window will appear; choose Yes.
Also in the Program Files folder, go to the InstallShield Installation Information. *If you cannot find this folder you may have to go to Tools > Folder Settings and click the setting to “SHOW hidden folders “.

Right-click on the{EF7E931D-DC84-471B-8DB6-A83358095474} entry and choose Delete.
A “Confirm Folder Delete” window will appear; choose Yes.
When the folder is deleted, close the window.
Right-click on yourRecycle Bin and choose Empty Recycle Bin.
Now you can remove the registry keys for the game:

Click on Start and then click on Run…
In the text line type regedit, then click OK.
Click on File and then Export…
Choose a location and name for the file (this will be your backup registry file).
Click Save.
The next steps will all be performed in the left pane of the Registry Editor window:

Click on the + next to HKEY_LOCAL_MACHINE.
Click on the + next to SOFTWARE.
For 64-bit systems, this should be Wow6432Node
Click on the + next to Electronic Arts.
Right-click onEA Corefolder and choose Delete.
Click on the + next to Microsoft.
Click on the + next to Windows.
Click on the + next to Current Version.
Click on the + next to Uninstall.
Right-click on{EF7E931D-DC84-471B-8DB6-A83358095474}and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
If you also need to remove the cache associated with Origin, please do the following:

Open My Computer.
Double-click the C drive. (By default, this is where the cache folder is created. If you previously specified a different location for the cache folder, you will need to delete that custom folder.)
Double-click the ProgramData folder.
Double-click the Electronic Arts folder.
Right-click on Originand choose Delete.
A “Confirm Folder Delete” window will appear; choose Yes.

Please install origin from the http://www.origin.com/in/about "

So I guess its easier to reset password from time to time, less time consuming